고객님들께서 많이 하시는 질문들을 자세하게 안내해 드립니다.
Could you please provide a product price list?
Can I purchase directly or do I have to go through a distributor?
What is the lead time?
For standard products, goods will be shipped in 2~3 weeks on order acknowledgment. In special cases, delivery can vary.
What is the product warranty period?
How to buy components/accessories separately?
How can I get access to product drawings?
Is the product made in Korea?
Can I pay via credit card or make an online payment through NAVER PAY, PayPal, Alipay, etc.?
What is the product HS code?
THERMOSTAT 9032.10 / THERMOMETER 9025.19For other products, please contact us.
What are your shipping terms?
The basic terms are FOB or EXW. Other conditions are negotiated.
How can I get product instruction sheets and data related to thermostat installation/wiring?
Instruction sheets including wiring diagrams can be downloaded in the Technical Data room.
What is the product’s lifespan?
Lifespans vary depending on the environment in which thermostat is used. In the case of TS-series products, the warranted life-cycle is 100,000 times.
What certifications does the company maintain?
Our quality system is managed in accordance with ISO9001:2015. We have certifications in UL, TUV, CE, KC, and RoHS for each product. For more details, please refer to the Certificate page. CCC certification is not applicable.
Is it possible to adjust the capillary length? Is it possible to coat the capillary tube?
The capillary tube length standard is 1,000mm but, can be applied within 250mm-2,000mm on demand. Coating on capillary with PVC or Teflon is available. For these special types, a minimum order quantity (MOQ) will be specified.
Is it possible to adjust the size of the bulb?
If I want to develop a special product type, how do I make this request?
Are there any issues with Substances of Very High Concern (REACH SVHC)?
How are Conflict Minerals (CMRTs) managed?
Can I receive a certificate for a thermometer?
Can I use thermostat in Direct Current (DC)?